John Manke is an active former Bay View resident who is involved in numerous neighborhood organizations, including the Bay View Historical Society, the Humboldt Park Fourth of July Association and the Shore Shore Farmers Market. He believes Bay View has a fine tradition in its past that we do not want to lose in the future.
On a Tuesday, I received no newspaper. We have a great newspaper carrier so I just let it go and bought a copy. On Wednesday, I received my newspaper in spite of a snow storm. On Thursday and Friday, I received no newspapers. Three strikes and you are out in the old ball game. I called the Circulation Department of the Milwaukee Journal-Sentinel on Friday about 8:15 am to complain about not gettting these three issues of the newspaper and I was tired of having to purchase replacement copies. They promised to send a replacement copy later in the morning. When no newspaper came, I called the newspaper to find out when the replacement copy was coming. The replacement copy would come by 1:00 pm. I called again after 1:00 pm to report that the replacement copy never arrived. I reminded them that I had called earlier during the redelivery period. They then told me that I called them too late and would not arrive until Saturday morning. I reminded them that I had called at 8:15 am to request a replacement copy and that was in their redelivery cycle. I then requested to talk to a supervisor to straighten this matter out. I was told by the Circulation Department that that nobody higher could talk to me. I then called the secretary of one of the Milwaukee Journal-Sentinel Vice-Presidents and explained what had happened during the course of the day and she told me that she would call me back. She never called back. On Saturday morning, I received my regular copy of the newspaper, but no replacement copies from the previous days. When the Milwaukee Journal-Sentinel Circulation Department lies to you and ignores your vaild problem, then you wonder how many other people were lied to by them in the past. With this kind of inaction from a big newspaper, you can now understand why so many people are no longer subscribing to this newspaper.
On Sunday, March 3rd, no newspaper again. I called the Circulation Department and again was promised a redelivery, the redelivery came at 10:45 am.. Why does the Milwaukee Journal-Sentinel have a Circulation Department-Customer Service Division and only tell the customer false promises which never happen? Why do they try to listen to you and then ignore all that was said to them? What is a customer? Is a customer a person to listen to and then laugh at while you make false promises to them? How soon must I cancel my subscription due to their lack of concern about customer non-service? They probably wouldn't miss me, but many other people with the same problem could also cancel their subscriptions, if they have not already. It is getting too expensive to have to buy a new copy of their newspaper all of the time. What would you do in this matter???
Would you like to subscribe to a big newspaper that cuts its main staff, shrinks the newspaper to the size of a small local newspaper, and proceeds to have its circulation department lie to you just to ignore your vaild complaint and get you off of the telephone? This is why people are leaving the Milwaukee Journal-Sentinel and looking for other sources of local news.